Orbforge — Refund Policy

Last updated: 2026-10-03

Gems are sold on the Orbforge website through Paddle, our merchant of record. Paddle is the seller of every Gem purchase, processes the payment and issues your receipt.

1. All Gem purchases are final

Gem purchases are non-refundable. Gems are added to your account within moments of payment and can be spent right away, so a purchase can't be undone once it has been delivered.

Nothing in this policy limits rights you have under the consumer laws of the country where you live.

2. When we do refund

We will refund a Gem purchase in full if:

• You were charged more than once for the same purchase.
• Your Gems never arrived — the payment went through but the Gems were not added to your account within 24 hours, and we can't add them for you.
• The purchase wasn't made by you — your payment method was used without your permission.

Refunds are always for the whole pack; we don't give partial refunds.

3. What happens when a purchase is refunded

All the Gems from that pack are removed from your account automatically. If some of them were already spent, your Gem balance can go below zero until it is covered by a later purchase.

4. How to ask

Message us on Discord (details below) within 14 days of the purchase, with:

• your Discord username, and
• the order number from your Paddle receipt email.

We reply within 3 business days. Approved refunds are paid back by Paddle to your original payment method, usually within 5–10 business days depending on your bank.

5. Chargebacks

Please contact us before disputing a charge with your bank — the cases above are refunded without a dispute. If a chargeback is opened for a purchase that was delivered correctly, the Gems from it are removed and Gem purchases on the account may be suspended while it is resolved. If the chargeback is decided in our favour, the Gems are given back.

6. Changes to this policy

If this policy changes, the update will be posted here with a new "Last updated" date. The policy in effect when you bought applies to that purchase.

Contact

Questions about purchases — Discord: .luminary_ — send a direct message, or ask in the Orbforge Discord server (linked in the site footer).